Monday, September 11, 2017

Boosting Your Toolkit for Group and Team Coaching Work

Expanding the variety of resources to support group and team coaching conversations is something I
hear from coaches regularly, along with the question, Where can I go to find more?

Today's post zooms into several sites that might provide inspiration for ideas of what to do. At the same time, it can be useful to spend a few minutes thinking more about what you are looking for, or what the groups and teams you are working with need.

As you go to explore resources be sure to ask yourself the following questions:

1. What could this team or group benefit from right now - more support around goals? Action? Awareness? Accountability?
2. What am I doing to meet the different learning needs of the group or team I am working with?
3. What am I doing to make our work  more visual, particularly if it is a virtual group?
4. What opportunities am I creating for my group/team members to bring it into their body (more kinesthetic or experiential ways)?
5. What auditory engagement points am I including?
6. Is there enough time between activities, or during exercises, for group/team members to gain as much as they can from the activity?
7. What set up, or pre-work is needed to "prime" people for learning?
8. What follow-up would be of benefit?
9. What is the inquiry or what are some possible inquiries which could connect with this conversation?
10. How else  does it connect with other topics?
11. What else is important to consider about this topic?

Several sites which may provide some inspiration for you are:
Coaching - Coach Marcy Nelson-Garrison hosts a rich portal of different resources (including our own Conversation Sparker Cards and the 40 Ways to Work with Visual Cards e-manual) - Check out the links to hundreds of group games and activities which can be adjusted for coaching conversations. Think how the activity can support groups/teams in their exploration of goals, action, awareness and/or accountability - A collection of different ways to "break the ice". Many are great to forming connection. - Always a terrific place of inspiration and great content. Clients will find it valuable as well. - Another site with ideas for you to get inspired by.

What's going to make your next conversation a great one?

For those who have any of my books, I'll invite you to check out the following chapters around this important topic of boosting your toolkit:

Effective Virtual Conversations (my newest book out on all things groups and teams in the virtual realm) - Chapter 7 -

From One to Many: Best Practices for Team and Group Coaching - Check out the appendix, as well as the activities included in the digital chapter on Team Coaching In Action (

Effective Group Coaching - Check out the Appendix

Have a great start to your week!

Best wishes,

Jennifer Britton, PCC, CPCC
Email: info{at}
Phone: (416)996-8326

Join me this fall twice a month for complimentary community calls related to my new book, Effective Virtual Conversations. Calls are usually held on Monday mornings. Pick up a copy at Amazon or a signed copy from the new site -

Fall programming has just started with several offerings for coaches - Group Coaching Essentials (8.75 CCEs) - next group starts October 16th, Advanced Group and Team Coaching Practicum (10 CCEs ) - join our Friday group - 1:15 - 2:30 pm ET. 
There are also a couple of Mentor Coaching Groups running this fall - September 8 and 25th starts
The Virtual Facilitation Essentials will start on Monday October 2nd at 1:45 pm ET. 5 weeks of tips, best practices and ideas to boost your virtual programming. 

Tuesday, August 22, 2017

See you at ICF Converge later this week and Fall 2017 programming

I'm looking forward to meeting many of you later this week in Washington DC at the ICF Converge Conference. I'll be speaking on Thursday afternoon around my newest book, Effective Virtual Conversations, in a presentation entitled - Expanding the Coaching Conversation to Many Virtually!

I hope that you will join us. It's going to be a practical, resource-rich interactive presentation.

If you haven't joined me for any of the initial community calls for Effective Virtual Conversations,  I hope that you will check them out. For the next few months I'll be holding a couple of calls each month on Monday mornings covering topics related to making your virtual calls more effective and engaging. You can view past calls, and download a call listing at the new site These calls are open to everyone and have no cost - only your time and connection (calls are held on zoom). The next call is September 11th at 11 am ET for 30 minutes. I hope that you will join us!

For those inquiring, we've got a full line-up for fall programs, with some spaces still remaining. Consider joining us for these upcoming programs:

Group Coaching Essentials (8.75 CCEs): starts Friday September 8th 10:15 - 11:45 am ET - runs to Click here to learn more and register. (5 spots open)
mid-October (5 weeks). My flagship program packed with dozens of best practices for designing, marketing and leading your own group coaching work (in-person, virtual, corporate or public groups). 5 spots still open.

Advanced Group and Team Coaching Practicum (10 CCEs): starts Friday September 8th at 1:15 pm ET with calls being held for 6 weeks on Fridays from 1:15 - 2:30 pm ET. This program looks at the art and practice of group and team coaching. We take a deeper dive into creating and leading group and team coaching work, and each coach has the opportunity to lead a practicum, getting feedback on their skills. Click here to learn more and register. (3 spots open)

Mentor Coaching Group - Fridays 9-10 am ET: September 8 - December 8 - This 10 hour small group mentor coaching program meets the requirements of the ICF for both ACC (renewal and new) and PCC. We take a deeper look at the 11 core coaching competencies and coaching rounds sharpen your skills. Space is limited to 6 coaches. Click here for more info and to register. (3 spots open)

Virtual Facilitation Skills Essentials - Mondays 1:45 - 3 pm  ET: Looking to amplify your webinars, conference calls and other virtual events (i.e. virtual retreats, virtual team building)? Join Jennifer for her newest program based on her book, Effective Virtual Conversations, as we explore best practices and practical tools and approaches for creating more engaging virtual events. Calls starts Monday September 8. 5 weeks with calls held September 11, 18, October 2, 16 and 23, 2017. Click here to learn more and register.

See you later this week!

Best wishes,

Jennifer Britton, CPCC, PCC, BCC
Potentials Realized | GroupCoachingEssentials
Facebook: EffectiveGroupCoaching
YouTube: EffectiveGroupCoach
Pick up an autographed copy of my new book Effective Group Coaching, or order one directly from Amazon.

Wednesday, July 12, 2017

Summer project ideas - 2017 (Audio)

How's your summer going? As some of you know I had some surgery last month and am in the process of recuperation. It's been interesting to downshift things for what will be a couple of months. The timing was perfect for me as summer usually is a quieter time where I get to work on more creative projects. This summer the one item I'm continuing to move along is the launch of my new book - Effective Virtual Conversations - which will be released in about 3 weeks! I'm excited and also appreciative that virtual work and planning allows business to continue rolling along.

One of the most popular summer posts I have had in recent years has been an  annual summer project audio which I've recorded.

I've just done a short 8 minute audio which includes half a dozen ideas you might want to consider putting some attention around this summer. I hope that you will enjoy it! You'll find the audio at the bottom of our resources page over at If you didn't catch my spring community call on Five Ways to  Take Your Programs Virtual, I hope you'll check that out as well. You can find the recordings here (scroll down to end of page)

Have a great week,

Jennifer Britton
Potentials Realized | Group Coaching Essentials
Phone: (416)996-8326

​Connect with us to be the first to know more about launch events around my newest book - Effective Virtual Conversations - coming out in a few weeks!

I'm starting to transition back to some part time work, with calls on Monday and Friday mornings, which will be my schedule for the rest of the summer. Next week, Monday July 17th, I'll be launching the summer Group Coaching Essentials class. If you are looking to learn more about group coaching and want some structure to move your ideas forward, the program could be a good firt for you. We'll be meeting on Mondays from 9-10:15 am ET on July 17, 24, 31, August 7 and 14th. The program also includes short 15 min weekly calls with me, and lots of content and additional resources to sink your teeth into. The program is approved for 8.75 CCEs with the ICF. More info and registration at

Monday, May 15, 2017

Happy International Coaching Week

This week we celebrate all things coaching with International Coaching Week (#ICW2017). All around the world, different chapters are celebrating through learning events, pro-bono coaching and other initiatives.

I myself am just back from speaking at the ICFAtlantic Conference held on Friday and Saturday in Halifax. With wonderful speakers on topics including neuroscience, creating safety in teams, team and group coaching, and spirituality, it was a great kick off to this year's ICW. Having just visited the ICF Raleigh Chapter the week before I was struck at how similar our conversations are at the chapter level, even with different geographical contexts.

We often get asked why coaching? What's the impact? I usually like to point prospective clients back to the ICF Research around the Benefits of Using a Coach Article, which you can access here.

Research from the ICF has found that there are a number of benefits because of coaching including:

Increased productivity measures include:
Improved work performance (70%)
Improved business management (61%)
Improved time management (57%)
Improved team effectiveness (51%)

and Improved positivity measures include:
Increased self-confidence (80%)
Increased relationships (73%)
Improved communication skills (72%)
Improved work life balance (67%)

What have you seen to be the benefits of coaching?

I'll be posting a couple of times this week in honor of ICW...stay tuned for a few more posts.

Have a great start to your week,

Jennifer Britton
Potentials Realized | Group Coaching Essentials
Phone: (416)996-8326

Our spring 2017 Group Coaching sessions start later this week with the Group Coaching Essentials training (Fridays 11:15 -12:30pm ET - 8.75 CCEs) and the Advanced Group and Team Coaching Practicum (10 CCEs). I will also be offering the in person Group and Team Coaching Intensive on June 19-20 in Toronto, CANADA (19 CCEs)

​Connect with us to be the first to know more about launch events around my newest book - Effective Virtual Conversations - coming out later this spring/early summer!

Wednesday, March 01, 2017

Five virtual program faux-pas to watch out for

 As more and more coaches are exploring the realm of virtual programming in their work  - whether
you are meeting clients by zoom, or phone or skype - it's important to regularly revisit how we are approaching our virtual work. What could use some attention on your part? Where do you feel less comfortable in the virtual domain?

Today's post goes into five virtual program faux-pas or mistake areas to watch out for. These are all small things which can make a difference in shifting from a one way monologue in the virtual realm, to a interactive, engaging conversation:

1. Not having a plan around process - Process is king in the virtual realm, and remember that process is not content. For those of us that are coaches, having a strong focus on the process, while leaving space for our group members to come with their focus and content, is where we lead from. Take stock of the tools and approaches you could incorporate into a call. What are the elements (such as a check in and check out) you want to ensure do fit in.

2. Not building in silence or work time - we often feel that virtual calls need to be chock full of speaking and dialogue. In today's frenetic world there can be real value in leaving some time for short periods of note taking, and reflection on questions posed to the group. There's also an opportunity for people to "do things now!" in the virtual world - not just as a bi-product of multi-tasking, but as something intentional.
Let the group know what they should be bringing to the call, or how they can use parts of the call to take action. Consider what might be useful for people to take action on, so they can either be more present, or be able to move their own initiatives forward.

3. Not making it visual - With so many great techologies today like zoom and skype, consider how you can bring the option to join in a visual way. Having moved many of my own groups over to zoom from phone based programs only in early 2016, I can attest to how quickly "seeing each other" can bring a group together in terms of identity, common ground and a sense of belonging.
Making things visual also gets you to thinking about what handouts, videos or other visual materials you could incorporate into your work.

And finally, two that I've pulled from an earlier post of mine at the Teams365 blog (#742) -

4. ​​Not starting and ending meetings on time. This is critical in the realm of virtual meetings, particularly as it is common that people will be at different parts of their day. Waiting for someone who is not there at the start of the call, could mean waiting the entire call if they don't show up. If you are leading a group or team call, let people know that you will be starting and ending on time, to signal expectations.

5. Not calling on people you haven't heard from - Virtual Meetings, particularly  when you can't see each other - are a ripe opportunity to multi-task and sign out. Key to success on this one is to let people know what's expected so when you do call on people ​it's part of the norm and not being seen as "being picked on".

As you consider these five virtual faux-pas, which are important to keep in mind? What do you want to do to avoid them?

On a personal note....
As many of you would know, the bulk of much of my programming over the last 12-13 years has been in the virtual domain. This was in large part a deliberate choice and increasingly for ease of scalability and interactivity.

As I set up my company, Potentials Realized, back in April 2004, I was just coming off 13 years of very intensive global work. I had been based outside of Canada for the bulk of my career, virtually leading teams and programs across countries, and eventually regions of the world. Several years of heavy travel to see my staff members and teams (consider almost 180 nights logged in hotels one year) left me really run down in my early to mid-30s, so much so that a regular eye infection got out of control and leaving permanent scarring in one of my eyes.

After this happened, I spent my next year while working considering what my next step would be. The next step I had been offered was no longer a real, or safe option, given my vision. Did I want to transfer to a more administrative headquarters role with the organization I was with, or was it time to go out on my own and return back to Canada. Looking back now it seems like the decision was so clear to me, and I do recall how challenging it was to transplant myself back to Canada after all those years. From today's perspective I can say with surety I'm glad I made the move! I still get to work globally, see the ripple impact of the conversations I have, and I don't have to travel as much!

Stay tuned as my newest book around creating more engaging virtual conversations is going to be released in late spring! More to come and stay abreast with #letstalkvirtual.

Have a great rest of the week,

 Jennifer Britton
Potentials Realized/GroupCoachingEssentials
Email: info (at)potentialsrealized (dot)com

About Us: Jennifer Britton is the author of Effective Group Coaching (Wiley, 2010) and From One to Many: Best Practices for Team and Group Coaching (Jossey-Bass, 2013) . Since 2004 she and her company, Potentials Realized, have supported thousands of coaches, trainers, and leaders, design and create more impactful team and group programs (in-person and virtual). Jennifer offers customized programs for organizations, as well as virtual public training programs. Our areas of specialty are team development, leadership and coaching. Our 2017 programming includes: The Group Coaching Essentials teleseminar (8.75 CCEs), The Advanced Group and Team Coaching Practicum (10 CCEs), and the Mentor Coaching Group for ACC/PCC portfolio routes. Our 2017 Learning Lab and Design Studio Group for Coaches who want to build their business and expand their group and team programs meets twice a month on Fridays 8am Eastern.  This month (March 2017) our focus at the LLDS is on creating and designing your own Video Based Programming. Learn more here or jump into our calls for the month, or longer!

Tuesday, February 14, 2017

Three Activities for Your Virtual Programs - Calls, Group/Team Coaching, Webinars

I've been doing a lot of speaking lately about creating more effective virtual learning events, in lead
up to the launch of my newest book which will be out this summer. As many of you know, for the better part of the last three decades my work has been virtual in one way or another. Whether I was leading virtual teams across countries or regions of the world, of running a series of teleclasses, webinars and virtual group and team coaching, I love working virtually!

Many coaches and other professionals struggle in gaining the confidence to lead their own virtual programs and I'm on a mission this year to support even more coaches in designing their own virtual programs - not just group coaching, but also webinars and other virtual programs.

Having a wide variety of tools on hand can mean the difference between a drab and engaging call. Today's post includes three quick activities you might consider bringing in to boost a team call, or to energize a longer virtual call.

#1 - Map it - Making things more visual is key to fostering engagement in the virtual domain. If you are still leading on a phone only environment, ask people to bring a pen and paper. If you are on a platform like zoom or WebEx make sure group members are comfortable with using annotation tools like pens etc.

In map it, you can have a couple of iterations. The instructions are to ask the group to draw a map of their learning journey so far. If this is done on the phone environment it may be easier to have each person doing this individually, and then verbally having them share it afterwards with others. If you are all on a screensharing have people draw on the screen what they see as the journey. Depending on the size of group, it may become a more collaborative exercise, or if you are working to develop communication or leadership skills you may assign a "peer facilitator" to provide instructions.

#2 - My desk - Photo Spark - Many of you may know how much I enjoy integrating photographs into the work that I do with groups. In the virtual domain it can be worthwhile to develop or purchase a series of photos which you can use and share with your virtual groups. One quick activity is to put 2-3 photos up on the whiteboard with a question related to the topic you are discussing. Perhaps it's a webinar on leadership styles. You might put up 4 photos of desktops - one messy, one Spartan, one really organized, and one a briefcase. Ask the group members to select the photo which is most representative of their desk and what they like about the work space they have created for themselves,. Get people to write their name on the photo so you can break them into breakout groups. Have them spend 4-5 min with those who selected the same photo, sharing what they enjoy about their workplace. this is a quick activity to create some connection and break the ice.

#3 - Finding the common theme. We know that teams that are diverse in skills, yet have a common bond are often most effective. If people do not feel connected it is more likely that they will disengage. This is a good activity for a virtual team who might be newly forming, or have been together for a while. Set the context for the activity that the task is to find the common theme. You may choose a generic topic like - what's my favorite food, pastime, place to visit.
Ask team members to take some time to find their common ground around the topic you have chosen.
So, for example it's about finding a common thread around what everyone on the team loves about work/food/vacation.  Let the team go and see what they come up with! I've had groups find the common theme in just a few minutes, and others needing much more time.

What quick energizers do you like to use in the virtual domain?

Have a great start to your week,

Jennifer Britton
Potentials Realized/GroupCoachingEssentials
Email: info (at)potentialsrealized (dot)com

About Us: Jennifer Britton is the author of Effective Group Coaching (Wiley, 2010) and From One to Many: Best Practices for Team and Group Coaching (Jossey-Bass, 2013) . Since 2004 she and her company, Potentials Realized, have supported thousands of coaches, trainers, and leaders, design and create more impactful team and group programs (in-person and virtual). Jennifer offers customized programs for organizations, as well as virtual public training programs. Our areas of specialty are team development, leadership and coaching. Our 2017 programming starts during the week of January  9th and will include: The Group Coaching Essentials teleseminar (8.75 CCEs), The Advanced Group and Team Coaching Practicum (10 CCEs), and the Mentor Coaching Group for ACC/PCC portfolio routes. Our 2017 Learning Lab and Design Studio Group for Coaches who want to build their business and expand their group and team programs meets twice a month on Fridays 8am Eastern.

Tuesday, January 17, 2017

Mentor Coaching Groups (ACC/PCC) start Friday Jan 20th at 9 am ET(Group A) or 12 noon (Group B)

Is this your year to sharpen your coaching skills? Or is this your year to get your ICF credential
(ACC/PCC) or renew your ACC?

Join me this Friday January 20th as we kick off the Winter 2017 Mentor Coaching Groups. One group will be meeting by zoom/phone on Fridays from 9-10 am Eastern/New York (Group A) and one will be meeting by zoom/phone on Fridays from 12 - 1 pm Eastern/New York (Group B).

During the 3 months of the program we'll be holding 7 group calls, geared to go deeper into what the 11 ICF competencies are - what they look like and what they sound like in individual, group and team coaching conversations. Coaches will also have an opportunity to do some real-time coaching practice and get feedback on their skills. Each month you'll schedule a one hour one-on-ones with me. That's time to discuss current tricky issues you may be experiencing in your coaching, or go deeper into the competencies. Group calls are supported by short written module notes focusing on the 11 core competencies.

Group A will be meeting on Fridays 9-10 am ET starting January 20: Calls will be held on January 20, 27, February 10, 17, 24, March 3, April 7. 3 individual calls will be scheduled for February, March and April.

Group B will be meeting on Fridays 12 -1 pm ET starting Jan 20. Calls will be held on Jan 20, 27, Feb 17, 24, March 3, April 7 and 21.

The program costs $1000 US or CDN (plus HST), and is payable in one, two or three installments. Space is limited to 6 coaches per group.

Click here to learn more and register.

Here's what two past group members have said about their experience with the mentor coaching group with me:
This is the 2nd time I joined Jennifer’s program.  Her program is always very organized and helpful!  It’s not easy to manage a group of people over the phone, but Jennifer is doing such a great job in terms of delivering planned topics, managing time, and most of all, making sure that every member is participating and learning.  I highly recommend Jennifer’s program!
-          Vivian Chang,
Jennifer Britton’s Mentor Coaching Group was a very productive, growing experience and an excellent value!  I got far more than I expected through our small group sharing, her coaching and practicing my skills.  As a coach I’d describe the experience with these three words: engaging, stretching and skill-enhancing!  For those preparing for an ICF credential, I’d highly recommend Jennifer Britton as your mentor coach!  - Linda Stephens-Jones
Download an article I wrote for Choice Magazine on Mentor Coaching back in 2012. You can read it here.

Hope that you'll join us later this week! Questions - email me. Click here to reserve your spot or learn more

Best wishes,

Jennifer Britton, PCC, CPCC
Group Coaching | PotentialsRealized